Support:  8am to 8pm CST (Monday – Friday) (excluding company holidays)

Support Email: support@securegoods.com

• Case Logging
  • Telephone Support
  • Email Support
• Service maintenance, Includes maintenance releases, enhancements, new versions, and modifications provided to all customers under support at no additional charge.
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• Bug fixes updates to ensure the service aligns substantially with the latest user guide.

Resolution Process:

1. Trouble ticket generation followed by immediate communication with the client.
2. Assignment of a developer/engineer to diagnose and resolve the issue.
3. Regular updates on progress provided by the account manager.
4. Commencement and completion of corrective work communicated effectively.